ITIL certification demand is still growing in 2014. There are numerous employers that pay high salaries for those that have ITIL certification and experience in this IT service management best practices methodology.If you don’t know what ITIL certification is all about then start by reading our article that explains what ITIL is.ITIL has been developed as a result of identifying that many organizations have a huge dependency on IT, and that there was no adequate set of best practices for IT services management.
Is ITIL certification required for your organization ?A little research on current IT certifications will immediately reveal to you how important ITIL certification is. ITIL practices and procedures are designed to help companies identify IT areas where they need improvement. The ITIL framework provides vendor-neutral guidelines on how to reduce costs and increase productivity.It is important to remember that ITIL certification does not recommend any tools. It describes a set of best practices to IT service management. Therefore, having an ITIL certification doesn’t mean you know how to use a specific tool.According to the APMG website “ITIL is the only consistent and comprehensive documentation of best practice”. Many organizations worldwide use the ITIL guidance on the provision of quality IT services. ITIL also describes the environmental facilities which are required to support IT service management.
Example for ITIL usesHave you ever seen a FAQ page, or come across a step-by-step guide to resolve some IT issue? This is a well known example of using ITIL practices to reduce helpdesk incoming calls on the company’s internal portal or external website. ITIL can also help you decide whether you are going to implement a change in house or outsource it. These simple, yet effective, best practices are taught as part of ITIL certification.
ITIL Certification ExamThe ITIL Foundation exam is usually the first certification one takes as part of ITIL certification. Before taking an exam, it is essential you get trained. Some people choose to take ITIL training online before the exam, and some prefer to take it in a classroom. When training a few team members, organizations can train them in an in house ITIL course.The ITIL foundation exam itself consists of:
- 40 multiple choice questions
- 1 hour to finish the exam
- 26 out of 40 questions need to be answered correctly in order to pass the foundation exam and get your ITIL Certification